Return and Refund Policy
Refund Policy
Effective Date: [Insert Date]
At EliteScrubs, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
1. Returns
You have [insert number] days from the date you received your item to request a return.
Eligibility for Returns:
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must be in the original packaging, with all tags and labels attached.
- Proof of purchase is required for all returns.
Non-returnable Items:
- Gift cards
- Items marked as final sale
- Customized or personalized items
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refund Processing:
- Refunds will be processed within [insert number] business days of receiving your return.
- Depending on your card issuer's policies, it may take additional time for the refund to appear on your account.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] and send your item to: [Insert Mailing Address].
4. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged items, we will cover the shipping costs for the return.
5. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [Insert Contact Email] with your order number and the reason for your return or exchange.
- Our team will provide you with return instructions and a return shipping address.
- Pack your item securely and include your proof of purchase.
- Ship the item to the provided address.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: [Insert Contact Email]
- Mailing Address: [Insert Mailing Address]
We value your business and appreciate your understanding and cooperation. Thank you for choosing EliteScrubs!